topic Re: eSIM not working after number transfer in Get Support

eSIM not working after number transfer

Lois99 — Mon, 26 Jan 2026 20:09:04 GMT

I received confirmation that my number transfer was completed. The PM app shows the transfer as successful, but my phone is stuck on SOS” with no signal.

Re: eSIM not working after number transfer

slusagm — Mon, 26 Jan 2026 20:12:06 GMT

removed the old sim card or disable old esim

Check if PM esim is enabled and set as Primary. Reboot phone and Reset network settigns

if you need PM to help, open ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not working after number transfer

oshow1 — Mon, 26 Jan 2026 20:40:09 GMT

I had the same issue. I just shut off my phone and took the SIM card out. Turned it back on and it’s working now