Problem transfering my number

jen45 — Mon, 26 Jan 2026 20:21:16 GMT

I tried to port in my number when I signed up for Public but I got this text message after I replied to the confirmation text:

“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://urlshortner.tiia.ai/xYpc_I”

I have been waiting for someone to contact me since yesterday and nobody is answering my ticket.

Thank you!

Re: Problem transfering my number

hTideGnow — Mon, 26 Jan 2026 20:21:57 GMT

hi @jen45

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Problem transfering my number in Get Support

Problem transfering my number

Re: Problem transfering my number