topic Re: eSIM not activated in Get Support

eSIM not activated

Parinda — Mon, 26 Jan 2026 20:08:40 GMT

I transferred from Roger’s and it has been more than 5hrs the transfer didn’t work. I replied YES. To the message for activation. I also tried with the QR code it didn’t work. Please look into this asap.

Re: eSIM not activated

hTideGnow — Tue, 27 Jan 2026 03:47:23 GMT

HI @Parinda

should be just a bit of delay as announced:
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion/m-p/1404838

But if you need an update, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not activated

slusagm — Mon, 26 Jan 2026 20:13:22 GMT

you should be able to at least at the eSIM working for making calls

removed the old sim card or disable old esim

Check if PM esim is enabled and set as Primary. Reboot phone and Reset network settigns

if you need PM to help, open ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not activated

BW99 — Mon, 26 Jan 2026 20:24:31 GMT

Hello, I am also with rogers, ported in last night around 8pm. Still not working properly. Cannot receive calls or texts. Not sure how long I need to wait more. I raised a ticket 5 hours ago, no reply