topic Re: Transferring Number - Account number incorrect in Get Support

Transferring Number - Account number incorrect

LiaLeung — Mon, 26 Jan 2026 19:04:01 GMT

I just transferred from Fizz to Public Mobile yesterday, but I received a message saying that the account number is incorrect and someone will contact me. It's been a day, and no one contacted me so far. I also sent a private message to CS_Agent, but I still have no response. I don't know what I could do since my Public Mobile plan is already activated, and both Fizz and Public Mobile subscriptions are charging me for no reason. How could I find anyone to solve my issue?

Re: Transferring Number - Account number incorrect

hTideGnow — Mon, 26 Jan 2026 19:13:27 GMT

HI @LiaLeung

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferring Number - Account number incorrect

NamCRG — Mon, 26 Jan 2026 19:26:32 GMT

Yeah having same problem rn. I think its because fizz is 8 number ID and public mobile wants 12 or 14

Re: Transferring Number - Account number incorrect

Leecathyclz — Mon, 26 Jan 2026 19:32:54 GMT

Hi, is your problem resolved? I’m still waiting for an agent to get back to me

Re: Transferring Number - Account number incorrect

Bandre — Mon, 26 Jan 2026 19:39:56 GMT

Hi @hTideGnow,

My partner is in the exact same boat, would you mind sharing the support team number with us when you get a chance? Thanks so much!

Re: Transferring Number - Account number incorrect

Leecathyclz — Mon, 26 Jan 2026 19:53:06 GMT

Please do, this customer service with automated answers are killing me

Re: Transferring Number - Account number incorrect

AhmedElsayed — Mon, 26 Jan 2026 20:08:41 GMT

Hi, can you please provide me with the number as well? Have the same issue and unable to activate the esim as well.

Submitted multiple tickets with no respone.