topic Re: SIM & Network in Get Support

SIM & Network

MirandaYin — Mon, 26 Jan 2026 19:42:23 GMT

Hi,

My number was successfully ported in about 13 hours ago.
I can make and receive calls and use mobile data, but I cannot receive ANY SMS at all.
This includes regular SMS and verification codes.

I am using an iPhone with a physical SIM card.
Because I cannot receive SMS, iMessage is also stuck on “Verifying”.

Could you please refresh SMS provisioning and short code / international SMS routing for my number?

Thank you.

Re: SIM & Network

Handy1 — Mon, 26 Jan 2026 19:43:51 GMT

@MirandaYin Might need support timeless your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM & Network

slusagm — Mon, 26 Jan 2026 19:43:55 GMT

some 2FA code will take longer to receive after a port, usually need a day or up to 3 days for it to sorted out

for your iMessage, reboot phone and try re-register again