topic Re: Transfer number issue in Get Support

Transfer number issue

r1v3n — Mon, 26 Jan 2026 19:29:54 GMT

I tried to transfer my number from my previous provider. I got their sms for the request, although I missed the 90mins delay because I was on wifi and outgoing sms did not go through. Then, I redid the process (texted 1 from public mobile sms) and then confirmed with provider sms and they activated the transfer. In the meantime, got a sms from public mobile about a wrong account number. Now if i try again the transfer from scratch it says my phone number is now "invalid" (please enter a valid Canadian phone......). Is it a known issue due to the high demand due of the flash sale?!

Re: Transfer number issue

slusagm — Mon, 26 Jan 2026 19:38:51 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Transfer number issue

Handy1 — Mon, 26 Jan 2026 19:42:11 GMT

@r1v3n

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage