topic Re: Transfer number issue in Get Support

Transfer number issue

Peng26 — Mon, 26 Jan 2026 19:09:10 GMT

Hi there, I’m having an issue transferring my number. I forgot to reply ‘YES’ within the 90-minute window. It’s been about four hours now. What should I do?

Re: Transfer number issue

hTideGnow — Mon, 26 Jan 2026 19:10:46 GMT

hi @Peng26

put the old sim card back and reply yes, should be good enough

but porting could be longer today due to the high volume

if you replied and wait 4 hours and the old carrier sim still work, ie port not complete, call the porting team

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number issue

NamCRG — Mon, 26 Jan 2026 19:17:36 GMT

Hi would you be able to give me the phone number for the porting team? I'm having issues with transferring also

Re: Transfer number issue

Peng26 — Mon, 26 Jan 2026 19:18:39 GMT

Hi, I’m using an eSIM, and I’m currently unable to send text messages or make calls. The service is not working. I’m not sure whether the number transfer was successful.

Re: Transfer number issue

Peng26 — Mon, 26 Jan 2026 19:22:24 GMT

I don't receive now, if I receive later I will send you

Re: Transfer number issue

elma99 — Mon, 26 Jan 2026 19:31:29 GMT

Hi, can you share the number with me too? I’m having an issue as well. It said there was a problem with my number transfer yet no one from PM contacted me about this. I also replied YES to my old carrier when it asked me if I wanted to cancel my plan