topic Re: Data in Get Support

Data

Marc32 — Mon, 26 Jan 2026 19:17:11 GMT

I just got the 20$ for 60G plan but my cellular data doesn’t work at all and I feel I wasted my money when I tried to go to support they couldn’t give me a phone number to call anyone and fix the problem, the I was chatting with some chat bot who simply wasn’t able to find me a solution. What the heck I wasted 20$ and my data isn’t even working

Re: Data

BKNS27 — Mon, 26 Jan 2026 19:26:04 GMT

@Marc32

If seems like there are a lot of new members with the same issue with the 50% off promo.

Best to contact a CS_Agent for further help with your porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

slusagm — Mon, 26 Jan 2026 19:27:57 GMT

can you confirm if the PM sim connected to the network?

and first, Reboot phone and Reset Network settings, test data again

please also try making calls and confirm if you can receive calls

Re: Data

Marc32 — Mon, 26 Jan 2026 19:30:24 GMT

I’ve done all the above I’m also able to recover and call but my eSIM just won’t work when it comes to mobile data

Re: Data

Marc32 — Mon, 26 Jan 2026 19:31:10 GMT

I’ve tried to contact a Agent a few times now they all give me the same solutions that don’t work

Re: Data

Marc32 — Mon, 26 Jan 2026 20:54:37 GMT

Confirmed. Performed all the required above but still no data. Call and text work fine

Re: Data

Frank52 — Mon, 26 Jan 2026 21:26:31 GMT

Hello, did you review the APN settings? Here is an article that can be useful. Select the correct on based on your device (iphone vs android).

https://www.publicmobile.ca/en/get-help/articles?category=_articleCategory_device-support&subcategory=_articleSubCategory_apn-settings

If that doesn't help, you will need to get help from customer service by writing to them using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please note that wait times for a response are very high right now due to increased volumes. Average response time are 1-2 days unfortunately. Hang in there!