topic Re: Can't get my phone line to work in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404971#M960148 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/643572">@Thierry123</a>&nbsp;</P><P>Contact a CS_Agent to help with the porting of your number.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Mon, 26 Jan 2026 19:18:31 GMT BKNS27 2026-01-26T19:18:31Z Can't get my phone line to work https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404448#M959755 <P>Internet worls. Cellphone line does not work. I am still using my old cell line esim. I can't get no answer or talk to anyone</P> Mon, 26 Jan 2026 15:04:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404448#M959755 Thierry123 2026-01-26T15:04:33Z Re: Can't get my phone line to work https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404462#M959765 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/643572">@Thierry123</a>&nbsp;</P><P>What is the make and model of your phone?</P><P>It requires VoLTE for calls to work properly. Here is more information:</P><P><A href="https://www.publicmobile.ca/en/get-help/articles/volte" target="_self">https://www.publicmobile.ca/en/get-help/articles/volte</A>&nbsp;</P><P>Enter the IMEI of your phone to see if it is VoLTE compatible.</P> Mon, 26 Jan 2026 15:14:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404462#M959765 BKNS27 2026-01-26T15:14:14Z Re: Can't get my phone line to work https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404467#M959770 <P>IMEI : 35818414270548</P> Mon, 26 Jan 2026 15:17:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404467#M959770 Thierry123 2026-01-26T15:17:18Z Re: Can't get my phone line to work https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404845#M960052 <P>Yes it&lt;s compatible. There has been a error when transfering the number from old to new carrier.</P> Mon, 26 Jan 2026 18:24:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404845#M960052 Thierry123 2026-01-26T18:24:23Z Re: Can't get my phone line to work https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404971#M960148 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/643572">@Thierry123</a>&nbsp;</P><P>Contact a CS_Agent to help with the porting of your number.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Mon, 26 Jan 2026 19:18:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-my-phone-line-to-work/m-p/1404971#M960148 BKNS27 2026-01-26T19:18:31Z