topic Re: eSIM activation failed when scan the code in email in Get Support

eSIM activation failed when scan the code in email

CharlesDavis — Mon, 26 Jan 2026 19:08:29 GMT

Hi,

I’m porting back to Public Mobile from Fido. The number transfer is complete and my Fido account is cancelled.

I’m unable to install the eSIM. I scanned the QR code from the activation email multiple times and always get the error
“Unable to add eSIM. This activation code is no longer valid.”

I used Public Mobile with eSIM on this same iPhone about a year ago and believe this may be causing a conflict.

Re: eSIM activation failed when scan the code in email

slusagm — Mon, 26 Jan 2026 19:12:05 GMT

the eSIM should have been installed by the app already, check Settings -> Cellular or Sim manager

if not there, check with PM.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM activation failed when scan the code in email

Frank52 — Mon, 26 Jan 2026 21:19:33 GMT

Hi @CharlesDavis,

While you wait for a response from Customer Service, this FAQ article can be helpful to read in the meantime:

https://www.publicmobile.ca/en/get-help/articles/esim-faqs