topic Re: PH# STUCK - SOS in Get Support

PH# STUCK - SOS

MH16 — Mon, 26 Jan 2026 19:06:18 GMT

I transferred my phone number from rogers to PM yesterday and its still SOS. i received porting message and replied yes. since then its SOS. PLS HELP

Re: PH# STUCK - SOS

hTideGnow — Mon, 26 Jan 2026 19:08:12 GMT

hi @MH16

did you try remove your Roger sim and reboot phone and test with the PM sim ?

if same, ask PM to check both the porting and sim issue, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PH# STUCK - SOS

MH16 — Mon, 26 Jan 2026 19:17:35 GMT

Its e-sim. i removed my rogers sim card after replying 'yes' to porting message. Rebooted phone and still doesnt work. In the email from PM, it says can take upto 5 business hours and its been business 5 hours now

Re: PH# STUCK - SOS

deebee08 — Mon, 26 Jan 2026 20:07:53 GMT

Had the same issue, found a solution myself:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Resolved-No-Service-After-Port-eSIM-Already-Installed-as/m-p/1404451#M959757