Porting in

HongHong — Sun, 25 Jan 2026 14:31:39 GMT

Good morning there,

My number port is completed. I can make outgoing calls, but I cannot receive incoming calls.
Please refresh or reset the voice routing on my line.

Re: Porting in

hTideGnow — Sun, 25 Jan 2026 14:33:40 GMT

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

monica11111 — Sun, 25 Jan 2026 15:05:21 GMT

I have the same problems

BW99 — Mon, 26 Jan 2026 18:51:53 GMT

Hi I have the same issue, is it fixed now ?