topic Re: Stalled number transfer in Get Support

Stalled number transfer

JonahWipf — Mon, 26 Jan 2026 18:41:51 GMT

I can make calls with the transferred number and use data but I cant send or receive messages or receive phone calls and my public mobile number doesn't work for anything

Number transfer from bell mobility

Thanks for all help

Re: Stalled number transfer

hTideGnow — Mon, 26 Jan 2026 18:43:11 GMT

hi @JonahWipf

sound like the port was not completed

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Stalled number transfer

Ritz16 — Mon, 26 Jan 2026 18:43:43 GMT

Having the exact same issue. Apparently there's a secret number to call PM to get assistance with failed porting.

Re: Stalled number transfer

JonahWipf — Mon, 26 Jan 2026 18:47:15 GMT

Thanks a lot ill see

Re: Stalled number transfer

Frank52 — Mon, 26 Jan 2026 20:26:50 GMT

@Ritz16 I can provide you the number if needed as well. Please review your community inbox shortly

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage