topic Re: Incomplete Port in Get Support

Incomplete Port

tbat — Sun, 25 Jan 2026 14:06:54 GMT

Hi I ported from Freedom yesterday. I was very careful to text YES to the freedom port request immediately as I read that was the main issue that could prevent proper porting.

I can make calls and it shows my correct number on my wife's phone caller ID.

My ESIM also shows the correct number so a partial port has been completed. On Freedom I was using a physical SIM and I kept that in my phone until I was sure the approval text went through.

At this time I cannot receive calls, or send or receive SMS, even though outgoing calls work.

I have opened a ticket with support but was wondering if there is anything else I can try in the meantime.

Thank you!

Re: Incomplete Port

hTideGnow — Sun, 25 Jan 2026 14:09:45 GMT

hi @tbat

yes, It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incomplete Port

tbat — Sun, 25 Jan 2026 14:15:13 GMT

Ok great thank you for the quick reply!

Re: Incomplete Port

Seafood85 — Mon, 26 Jan 2026 18:45:07 GMT

Can you please send me the number to call. Thanks.