topic Re: No Service in Get Support

No Service

Heyglads — Mon, 26 Jan 2026 18:29:59 GMT

Hello, I have paid and resubscribed for about 4 hours now and still dont have any service. I turned my phone on and off foe a few times already. Did airplane mode and still nothing. It just says SOS on the signal bar area. Please help as I need my line for work. Thank you

Re: No Service

hTideGnow — Mon, 26 Jan 2026 18:31:34 GMT

hi @Heyglads

you removed the old sim card and disable the old esim yet?

make sure PM is the only sim there and set as enabled and set as Primary

but if that does not work, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Service

Heyglads — Mon, 26 Jan 2026 18:38:27 GMT

It is now working, thanks for your help!