Duplicate IMEI2 Issue – Request Cancellation and Refund

KarinZhang — Mon, 26 Jan 2026 18:33:55 GMT

I registered two accounts and accidentally used the same IMEI2 for both. Both accounts have already been charged for the monthly plan, but neither service is usable due to this issue.

I would like to cancel one of the accounts and request a refund for the unused mobile plan, as this problem was caused by a system/registration error and the service was never successfully activated.

Could anyone please assist with cancelling the plan and processing the refund? Thank you.

Re: Duplicate IMEI2 Issue – Request Cancellation and Refund

hTideGnow — Mon, 26 Jan 2026 18:35:45 GMT

hi @KarinZhang

you need PM so sort out the duplicated accounts issue. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Duplicate IMEI2 Issue – Request Cancellation and Refund in Get Support

Duplicate IMEI2 Issue – Request Cancellation and Refund

Re: Duplicate IMEI2 Issue – Request Cancellation and Refund