topic Re: Cannot make or receive calls after porting in Get Support

Cannot make or receive calls after porting

Shaposhnyk — Mon, 26 Jan 2026 17:29:25 GMT

Hello,

I recently activated Public Mobile using eSIM on an iPhone 15 Pro and ported my number from my previous provider.

Mobile data is working, however I cannot make or receive phone calls.

I believe the port-in may not be fully completed.

Could you please check the status of my number transfer and finalize it?

Re: Cannot make or receive calls after porting

Handy1 — Mon, 26 Jan 2026 17:30:46 GMT

@Shaposhnyk

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot make or receive calls after porting

hTideGnow — Mon, 26 Jan 2026 17:32:51 GMT

hi @Shaposhnyk does data work?

it shows connected to PM network?

make sure you removed the old carrier sim card or disabled old carrier esim

make sure PM sim is set as Primary and set as active. Make sure you have the latest Carrier Profile.

Then reboot phone and click Reset network settings

if it does not work, and if you can login PM app still, you can buy a new eSIM from Account page, Purchase sim card and choose eSIM, it will fix the issue quickely

Re: Cannot make or receive calls after porting

slusagm — Mon, 26 Jan 2026 17:33:42 GMT

did you remove the old sim ?

Reboot phone and Reset network settings

if you still unable to make calls, ask PM to check and reprovision the sim on the system

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot make or receive calls after porting

armanmoztar — Mon, 26 Jan 2026 17:53:54 GMT

I'm having the same issue.