topic Reverting back to old provider in Get Support

Reverting back to old provider

Jastes — Mon, 26 Jan 2026 17:28:30 GMT

I switched over to public from freedom. I was having issues with the service of only outgoing calls and no incoming calls. I was looking to go back to my original provider, I still seem to have service with them. I was wondering if unsubscribing was enough, don't want to lose my phone number.

Re: Reverting back to old provider

Handy1 — Mon, 26 Jan 2026 17:33:50 GMT

@Jastes If your old provider sim is still working then theorist didn’t complete and you can keep your number there but I would still contact support to remove your credit card on file to ensure you. Don’t get charged by PM going forward

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Reverting back to old provider

slusagm — Mon, 26 Jan 2026 17:40:07 GMT

@Jastes if you replied Yes to Freedom porting authorization text, the line will be ported out eventually

so, have you replied yet?

Re: Reverting back to old provider

Jastes — Mon, 26 Jan 2026 17:42:46 GMT

I replied yes to freedom but I missed the text from public Mobile regarding the transfer.