topic Re: Activation issue in Get Support

Activation issue

troypsmith72 — Mon, 26 Jan 2026 16:48:09 GMT

Hi all,

Going to need help form an agent on this one. During the activation process in the app, I'm unable to select Telus from the dropdown menu for some reason & therefore not able to complete the process. I've paid the fee received the e-sim, but getting past this step isn't happening even after restarting the app. Thanks in advance for your help!

Re: Activation issue

hTideGnow — Mon, 26 Jan 2026 16:48:52 GMT

hi @troypsmith72 you need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation issue

Sansan — Mon, 26 Jan 2026 16:50:24 GMT

You can message them at the link below. Don't expect any reply for atleast 24 hours as people have been waiting since Friday and Saturday already.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation issue

troypsmith72 — Mon, 26 Jan 2026 16:55:10 GMT

Thanks, I've reached out via the link. Much appreciated. Didn't mean to mark this as solved, so I'm still open to thoughts. Thanks!

Re: Activation issue

Frank52 — Mon, 26 Jan 2026 16:59:11 GMT

There are some helpful articles on the Public Mobile site. Maybe this one can be useful for you:

https://publicmobile.ca/en/get-help/articles/transfer-your-number