topic Re: Transferring number from fizz, 8 hrs no text in Get Support

Transferring number from fizz, 8 hrs no text

Beararms — Sun, 25 Jan 2026 01:42:56 GMT

I still haven't received a text message to transfer my number from fizz after 8 hours. Is this typical?

Re: Transferring number from fizz, 8 hrs no text

slusagm — Sun, 25 Jan 2026 01:43:14 GMT

there is a porting assistance team you can call and ask for update or they can resubmit the port request. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Transferring number from fizz, 8 hrs no text

Sansan — Sun, 25 Jan 2026 01:44:48 GMT

No, you should've received the text within minutes up to maximum of 90 minutes. Is your fizz account still active? Did you leave their sim card in/on your phone?

Re: Transferring number from fizz, 8 hrs no text

Beararms — Sun, 25 Jan 2026 01:45:59 GMT

Yes, fizz account is active and I have their esim still as primary.

Re: Transferring number from fizz, 8 hrs no text

CSA_PM — Mon, 26 Jan 2026 16:36:19 GMT

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage