https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-to-switch-from-physical-sim-to-esim/m-p/1404580#M959861 <P>sorry&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/645056">@Wassimabdallah</a>&nbsp; &nbsp;, you need to complete the physical sim activation first, then you can go to app and buy esim after</P><P>&nbsp;</P> Mon, 26 Jan 2026 16:20:49 GMT hTideGnow 2026-01-26T16:20:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-to-switch-from-physical-sim-to-esim/m-p/1404568#M959850 <P><SPAN>Hello</SPAN></P><P><SPAN>,</SPAN><SPAN>Yesterday, I paid for the $45 mobile plan. However, I mistakenly paid for a physical SIM card instead of choosing an eSIM.</SPAN><SPAN>I am using an iPhone and I prefer to use an eSIM, as it is faster and more convenient for activation. I have not activated the physical SIM yet.</SPAN><SPAN>Could you please advise on how I can cancel the physical SIM and switch to an eSIM instead? </SPAN><SPAN>Please let me know if there are any additional steps or fees required.</SPAN></P><P><SPAN>Thank you for your support.</SPAN></P> Mon, 26 Jan 2026 16:17:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-to-switch-from-physical-sim-to-esim/m-p/1404568#M959850 Wassimabdallah 2026-01-26T16:17:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-to-switch-from-physical-sim-to-esim/m-p/1404580#M959861 <P>sorry&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/645056">@Wassimabdallah</a>&nbsp; &nbsp;, you need to complete the physical sim activation first, then you can go to app and buy esim after</P><P>&nbsp;</P> Mon, 26 Jan 2026 16:20:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-to-switch-from-physical-sim-to-esim/m-p/1404580#M959861 hTideGnow 2026-01-26T16:20:49Z