topic Re: Number transfer issue from Fizz in Get Support

Number transfer issue from Fizz

Jhs2026 — Mon, 26 Jan 2026 16:06:49 GMT

Hi, I just subscribed to public mobile and tried to port out my number from Fizz. But I have a problem with the number transfer. The message I received from PM is that I entered an incorrect account number. How can I get this fixed? I submitted a ticket but looks like they haven't reached to me in that 30 minutes.

Re: Number transfer issue from Fizz

hTideGnow — Mon, 26 Jan 2026 16:09:14 GMT

hi @Jhs2026

it is about account number length. I think if you put the 0 to the front of the account number , it will trigger the problem. Some mentioned you need to put the 0 to the end of the account number instead

PM porting support team can help to update the account number. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer issue from Fizz

Jhs2026 — Mon, 26 Jan 2026 16:12:32 GMT

Sorry, but I didn't find anything in my Community inbox about the porting support team number. Can you send it again?

Re: Number transfer issue from Fizz

hTideGnow — Mon, 26 Jan 2026 16:13:30 GMT

HI @Jhs2026

I sent again

Re: Number transfer issue from Fizz

Frank52 — Mon, 26 Jan 2026 16:33:28 GMT

Here is the link to your community inbox:

( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )

Re: Number transfer issue from Fizz

Jhs2026 — Mon, 26 Jan 2026 17:08:53 GMT

My problem is solved after a call to the porting support team. After the CS removed the 0000 before my 8-digit Fizz account number in the system, the porting completed very soon. I suggest that PM may need to upgrade the porting interface, so we can input account number at a different length and in turn solves lots of future hassles for everyone.