topic Re: No Response to Support Ticket Submitted Two Days Ago in Get Support

No Response to Support Ticket Submitted Two Days Ago

ritawongca — Mon, 26 Jan 2026 14:48:11 GMT

I submitted a ticket two days ago to request a follow-up, but I haven’t been contacted by any staff yet. What can i do?

Re: No Response to Support Ticket Submitted Two Days Ago

Handy1 — Mon, 26 Jan 2026 14:50:05 GMT

@ritawongca Nothing can do but wait unfortunately support times are horrible this last few days due to higher then expect volume with new activation issues , but since you

submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Response to Support Ticket Submitted Two Days Ago

Frank52 — Mon, 26 Jan 2026 15:54:05 GMT

Sorry to hear about the long delays. As an existing client, I've never seen anything like this. The customer service requests are higher than Boxing day and Black Friday due to this incredible 50% promotion. The downside of such a great deal is that there are massive delays in response times from Customer service. Hang in there and keep monitoring your message inbox.

In the meantime, if you are having a issue related to an activation, number transfer and promotion, you can review this article to see if you followed all the necessary steps:

https://publicmobile.ca/en/get-help/articles/transfer-your-number