https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404521#M959817 <P>Usually the Customer Service team responds within an hour. This current 50% promotion has caused a massive overflow of customer service requests and the wait times for a response is over a day. Hang in there!&nbsp;</P> Mon, 26 Jan 2026 15:48:54 GMT Frank52 2026-01-26T15:48:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404407#M959708 <P>sent 3 messages to cs_agent over last 2 days, but untill now there's no resply yet. I heard someone said usually they reply quickly within one hour or 2-4 hours, but why I still can't hear anything from them yet?</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 26 Jan 2026 14:44:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404407#M959708 Yongli 2026-01-26T14:44:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404414#M959715 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/641155">@Yongli</a>&nbsp; Unfortunately support wait time are way longer then normal , they will get back you eventually though&nbsp;</P> Mon, 26 Jan 2026 14:46:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404414#M959715 Handy1 2026-01-26T14:46:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404521#M959817 <P>Usually the Customer Service team responds within an hour. This current 50% promotion has caused a massive overflow of customer service requests and the wait times for a response is over a day. Hang in there!&nbsp;</P> Mon, 26 Jan 2026 15:48:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent-no-response/m-p/1404521#M959817 Frank52 2026-01-26T15:48:54Z