topic No Incoming calls and text messages in Get Support

No Incoming calls and text messages

Mayurpawar — Mon, 26 Jan 2026 15:23:18 GMT

Hello I transferred my number from PC mobile to Public Mobile. The number got transferred, but only outgoing calls work & data sometimes. I am not able to receive calls or send and receive text messages. What can I do?

Re: No Incoming calls and text messages

hTideGnow — Mon, 26 Jan 2026 15:24:24 GMT

hi @Mayurpawar

Porting was not done

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Incoming calls and text messages

slusagm — Mon, 26 Jan 2026 15:24:36 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: No Incoming calls and text messages

ctpmwtf — Mon, 26 Jan 2026 15:58:19 GMT

Can you send me the number too? Thanks!! No one is answering me for 2 days. The ticket system is like simply non-existing.

Re: No Incoming calls and text messages

Mayurpawar — Mon, 26 Jan 2026 16:08:15 GMT

Koodo Mobile rep denied from helping

Re: No Incoming calls and text messages

Frank52 — Mon, 26 Jan 2026 16:18:15 GMT

Sometimes from 1 agents to the next, they might be able to help. Some agents are instructed to only assist Koodo clients however Public Mobile is also under the Telus umbrella. There are quite a few Public Mobile clients that have been able to get assistance from the Koodo Porting Team. Perhaps you can try calling again later on and maybe you'll fall upon another agent that can assist you further

Re: No Incoming calls and text messages

ctpmwtf — Mon, 26 Jan 2026 16:20:28 GMT

Try a few more times maybe. Same number but the lady answering me was very nice and got the issue solved quickly.