topic Re: Number Transfering Issue in Get Support

Number Transfering Issue

peterdingan — Mon, 26 Jan 2026 15:12:29 GMT

I initiated transfer from fizz yesterday. I confirmed transfer with fizz. but i received "We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided" from public mobile.

Now i can only make phone calls and use roam data, but i can't receive any call or text.

Re: Number Transfering Issue

peterdingan — Mon, 26 Jan 2026 15:12:54 GMT

no one ever reached out

Re: Number Transfering Issue

hTideGnow — Mon, 26 Jan 2026 15:16:02 GMT

HI@peterdingan

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfering Issue

BKNS27 — Mon, 26 Jan 2026 15:19:08 GMT

@peterdingan

What is the make and model of your phone? It requires VoLTE for your phone to work properly.

Here is more information about VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte

Enter the IMEI of your phone to see if it is VoLTE compatible.