topic Re: Cannot port/change number in Get Support

Cannot port/change number

jCobalt — Tue, 04 Jan 2022 23:17:50 GMT

Hi, I'm currently experiencing an issue with incoming calls on my phone.

I read some of the other posts regarding phone number switching and that it may take a bit for them to properly forward the number from the old service provider, but it looks like around 2 days have passed and calling the number still doesnt work

I also realized I may have messed up when signing up the number (not given enough information/incorrect) but when I try to change the number, it says its invalid. When I call from it however, it is using the new number so I'm not necessarily sure the status of whether it's in progress or not

Any help on this would be very appreciated, just want to know if things are happening on the back end or if I should be doing anything actively on my end (ie. giving more information etc)

Thanks!

Re: Cannot port/change number

meocon — Mon, 25 Jun 2018 20:31:45 GMT

@jCobalt

I recommend you send a private message to the moderator team and ask them to investigate that because your porting process has been failed. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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Re: Cannot port/change number

jCobalt — Mon, 25 Jun 2018 20:33:41 GMT

Awesome, thank you so much for your very quick and useful advice! Will do!

Re: Cannot port/change number

ShawnC13 — Mon, 25 Jun 2018 20:37:35 GMT

@jCobalt, yes it sounds like your port is stuck. It shouldn't take more than 4 hours so 2 days means there is certainly an issue. You will need to message the mods to have them look into this.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card
Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

ETA grrr slow computer at work and I got beat!!

Re: Cannot port/change number

MacMe — Mon, 25 Jun 2018 20:47:51 GMT

You can also try the following steps which helped me after my port:

-Go into your phones Cellular settings and manually select Public Mobile as your network operator

-Reboot your phone

-Power off your phone, remove the SIM and the re-insert

Re: Cannot port/change number

stonechucker — Mon, 25 Jun 2018 23:18:07 GMT

Is it a mobile number you are port8ng, or a landline or VoIP service? The later optionstake 7-10 days.