topic Re: Phone number transfer issue in Get Support

Phone number transfer issue

Pearl26 — Mon, 26 Jan 2026 14:31:10 GMT

I mistakenly provided an incorrect IMEI number during transfer process. So the transfer process has been in progress for over 5 hours and old provider confirmed that the wrong IMEI was given. Need help with resolving this issue. I can provide the correct IMEI number so the number can be transferred successfully.

Re: Phone number transfer issue

Handy1 — Mon, 26 Jan 2026 14:32:57 GMT

@Pearl26 I’ll send you the porting team number private message cannot post it here , if they unable to help just have to message support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Phone number transfer issue

slusagm — Mon, 26 Jan 2026 14:33:26 GMT

@Pearl26

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Phone number transfer issue

hTideGnow — Mon, 26 Jan 2026 14:33:38 GMT

hi @Pearl26

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage