topic Re: Physical to eSIM new signup in Get Support

Physical to eSIM new signup

ND63 — Mon, 26 Jan 2026 14:10:28 GMT

I got an sim shipped to me. Is there a way to switch this to eSIM before they send it out?

thanks

Re: Physical to eSIM new signup

slusagm — Mon, 26 Jan 2026 14:12:05 GMT

@ND63

you need to complete the physical sim setup first.

so, what you need to do is to login PM app, enter sim card number to have the physical sim working first

After all setup with the physical sim, you can then install PM app on the phone you need eSIM , login and go to Account > Purchase sim card and buy esim

Re: Physical to eSIM new signup

hairbag1 — Mon, 26 Jan 2026 14:12:03 GMT

@ND63

download the app, create your account and buy a new esim...you're only out $5. Gift it to a friend or family when it arrives.

Re: Physical to eSIM new signup

hairbag1 — Mon, 26 Jan 2026 14:20:21 GMT

@slusagm wrote:
@ND63
you need to complete the physical sim setup first.
so, what you need to do is to login PM app, enter sim card number to have the physical sim working first
After all setup with the physical sim, you can then install PM app on the phone you need eSIM , login and go to Account > Purchase sim card and buy esim

as the hard sim wasn't activated yet, can't he just go back in to his account and buy an esim to activate the new account or am I confused...again ? 🙄