topic Re: Newly joined in Get Support

Newly joined

ShannonZL — Mon, 26 Jan 2026 14:01:11 GMT

Hi,

I just switched onto public mobile. I can make outgoing calls and use data however, I'm am unable to receive incoming calls or send/ receive text messages.

Re: Newly joined

Handy1 — Mon, 26 Jan 2026 14:03:25 GMT

@ShannonZL There’s live support for porting issues will send it to you private message as we not allowed to post it here

if they will not help you can message support to help with this

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Newly joined

slusagm — Mon, 26 Jan 2026 14:10:19 GMT

@ShannonZL

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Newly joined

Shidong — Mon, 26 Jan 2026 14:16:04 GMT

Can you also send me the number. I been stuck here for the whole night. Thank you!

Re: Newly joined

Handy1 — Mon, 26 Jan 2026 14:16:38 GMT

@Shidong Sent !

Re: Newly joined

slusagm — Mon, 26 Jan 2026 14:18:57 GMT

@ShannonZL

I already sent before you asked 🙂