topic Re: Resolved: No Service After Port / eSIM Already Installed as “Business” (iPhone 17 Pro) in Get Support

Resolved: No Service After Port / eSIM Already Installed as “Business” (iPhone 17 Pro)

deebee08 — Mon, 26 Jan 2026 13:45:28 GMT

Posting my experience in case it helps others.

I signed up for the current Public Mobile promo via the app, paid, and got the eSIM popup.
I installed the eSIM from the app, but on my iPhone it was silently added as a new line labelled “Business” (I didn’t notice this at first).
I replied YES to the Rogers port‑out SMS.
I then received the Public Mobile SMS telling me the number transfer was complete and to restart my phone.
I restarted, but my phone showed SOS only and I had no service.
I waited for CS to reply, but before they did I checked my iPhone network settings and saw that a new eSIM line was already there, just not active.
I simply activated that new eSIM line (the one labelled “Business”) and everything started working immediately – calls, texts, data, all good.

Phone: iPhone 17 Pro

So if anyone is stuck in SOS after porting and using eSIM on an iPhone, go to:

Settings - Cellular - check for a new eSIM/line (often named “Business” or similar) - turn it on / set it as the line for voice, data, and SMS.

Jeffmclaughlin — Mon, 26 Jan 2026 13:52:00 GMT

Did you receive a response from support?

If so, I am shocked.

3 days now I am in the queue for a response to a service failure level issue.

deebee08 — Mon, 26 Jan 2026 13:53:00 GMT

No reply from support; hence the workaround to try and do everything I could in my hands 😕

Frank52 — Mon, 26 Jan 2026 15:07:25 GMT

Thank you for sharing some tips with the community! Glad that you were able to troubleshoot the issue 🙂