topic Re: eSIM in Get Support

eSIM

Sharyl62 — Mon, 26 Jan 2026 13:37:50 GMT

Hi,

I just signed up for a plan yesterday afternoon and am still waiting for my payment to go through. I can’t make any calls or texts.

Do I need to purchase an eSIM card or is that automatically done for me? Could that be what is holding up the process? Sorry, I’m a senior with zero experience in these things ☹️

Thanks for any help you can give me!

Re: eSIM

Handy1 — Mon, 26 Jan 2026 13:42:39 GMT

@Sharyl62 Did you download the public mobile app to activate ? You need to can’t do it from the website anymore . And when you activate on the app you will be given option to pick physical SIM card or eSIM at that time

Re: eSIM

Sharyl62 — Mon, 26 Jan 2026 13:43:54 GMT

Yes I did it through the app

Re: eSIM

Sharyl62 — Mon, 26 Jan 2026 13:45:45 GMT

I remember choosing the eSIM button. Is there a way to see if it’s connected?
thanks

Re: eSIM

Handy1 — Mon, 26 Jan 2026 13:46:01 GMT

@Sharyl62

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: eSIM

Frank52 — Mon, 26 Jan 2026 15:25:34 GMT

Hi @Sharyl62,

Here is a helpful article that you may find useful:

https://publicmobile.ca/en/get-help/articles/transfer-your-number

Perhaps it is just a matter of knowing how to activate your Esim

Re: eSIM

Sharyl62 — Mon, 26 Jan 2026 19:48:05 GMT

Hi, thanks for replying. I ended up buying an sSIM card for $5 on the app - then my phone started working … I thought the eSIM card was free and was automatically activated upon signup but apparently not. My son signed up at the same time as me and didn’t have to do anything but click the eSIM button to have his plan start working right away.