topic Re: No inbound activity yet, deleted previous provider eSim in Get Support

No inbound activity yet, deleted previous provider eSim

Khater — Mon, 26 Jan 2026 12:59:44 GMT

I had deleted, not knowing the process wasn't complete, my Rogers eSim and I am now unable to receive any sms or phone calls. I can make phone calls, but still are unable to receive calls. Porting was done and confirmed by sms over 12 hours ago.

Re: No inbound activity yet, deleted previous provider eSim

Handy1 — Mon, 26 Jan 2026 13:10:37 GMT

@Khater Message support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No inbound activity yet, deleted previous provider eSim

Frank52 — Mon, 26 Jan 2026 15:20:36 GMT

Hello @Khater,

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )