topic Re: Esim issue in Get Support

Esim issue

Moesad — Sat, 24 Jan 2026 17:39:03 GMT

I was able to solve my issue since public mobile did not reply at this point since it was a system issue I am seeking refund on my account for the esim charge

Re: Esim issue

Handy1 — Sat, 24 Jan 2026 17:43:09 GMT

@Moesad

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Esim issue

Moesad — Mon, 26 Jan 2026 12:40:54 GMT

No reply received

Re: Esim issue

Handy1 — Mon, 26 Jan 2026 12:43:10 GMT

@Moesad Support wait time are terrible this past weekend worse then I’ve ever saw before . Public mobile had messy roll out of the 50% off plans and response times are severely delayed , they will get back to you eventually, but your also always free to submit another ticket