topic Re: Transfer number issue in Get Support

Transfer number issue

Emma333 — Mon, 26 Jan 2026 06:08:47 GMT

My phone number is (###) ###-####. I am transferring from Fizz to Public Mobile. I replied YES to Fizz’s message but they told me they didn’t receive my response and the transfer was cancelled. I need to submit another request. What should I do? Thank you for the help!

Re: Transfer number issue

softech — Mon, 26 Jan 2026 06:08:29 GMT

@Emma333

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Transfer number issue

JCCC — Mon, 26 Jan 2026 10:48:34 GMT

I have the same issue. Would please also message me the number? Thanks.