topic number transfer issue in Get Support

number transfer issue

Hsiangchilin — Mon, 26 Jan 2026 07:47:39 GMT

I approved the transfer SMS from Fizz at 6:41 PM.

It has now been over 5 hours.I can make outgoing calls on Public Mobile, but incoming calls fail, and my Fizz SIM is still active.

Please check and complete the port-in.

Re: number transfer issue

BKNS27 — Mon, 26 Jan 2026 09:28:07 GMT

@Hsiangchilin

We are all members like you so you need to contact a CS_Agent to help you with the porting issue. There are no PM staff on this Community forum.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: number transfer issue

Frank52 — Mon, 26 Jan 2026 15:13:11 GMT

Hello @Hsiangchilin,

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )