topic Re: New sim card will not read. in Get Support

New sim card will not read.

604ASD — Mon, 26 Jan 2026 05:03:44 GMT

Just signed up for 2 lines.

1st sim card worked right away.

Signed up for the second line & the phone will not read the card. Samsung phone says No SIM card. Tried another phone & it does not work either.

Tried logging onto Public mobile online. I get the message, "We’ve noticed you have an active Public Mobile service and would like to confirm your full access A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm this number"
Issue is that I cannot receive any texts because the phone won't read the sim.

Thanks in advance

Re: New sim card will not read.

softech — Mon, 26 Jan 2026 05:07:56 GMT

@604ASD

you will need PM to reprovision your sim card. Easy fix for PM support but you have to engage them by direct message:

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

DUE TO THE HIGH TICKET VOLUMES, PM CS Agent might take longer to reply

Re: New sim card will not read.

hairbag1 — Mon, 26 Jan 2026 05:08:35 GMT

@604ASD

each Public Mobile account is a separate account. You need a separate sim for each number and you need a separate email address for each account too.

Re: New sim card will not read.

604ASD — Mon, 26 Jan 2026 05:19:00 GMT

Thanks! I will message them.

Re: New sim card will not read.

604ASD — Mon, 26 Jan 2026 05:20:10 GMT

Yup, I have 2 sims & 2 email accounts used.