topic Re: Sms issue in Get Support

Sms issue

RebeccLee — Mon, 26 Jan 2026 04:49:55 GMT

I ported my number successfully.Voice and data work, but SMS (send & receive) does not.

Re: Sms issue

hTideGnow — Mon, 26 Jan 2026 04:51:02 GMT

hi @RebeccLee

can you confirm if you can receive inbound calls?

and tell us if you have Android or iPhone

Re: Sms issue

RebeccLee — Mon, 26 Jan 2026 04:52:15 GMT

Yes i can receive a call but cannot use any sms, i use iphone

Re: Sms issue

hTideGnow — Mon, 26 Jan 2026 04:54:53 GMT

HI @RebeccLee

try the easy way first. Update Carrier Profile, then Reboot phone and then Reset Network Settings

if same, go to Settings and remove phone number from the My Number menu. Reboot the phone and the reenter the number on Setting's My Number to force iMessage Re-registration

Re: Sms issue

RebeccLee — Mon, 26 Jan 2026 04:55:40 GMT

I cannot receive a inbound call as well. I only can give a call…

Re: Sms issue

hTideGnow — Mon, 26 Jan 2026 04:57:38 GMT

@RebeccLee wrote:
I cannot receive a inbound call as well. I only can give a call…

IH @RebeccLee

that is different from what you said earlier

if you cannot receive inbound calls, it is a stuck port

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage