topic Re: Number transfer from Fizz to PM in Get Support

Number transfer from Fizz to PM

KSKim — Mon, 26 Jan 2026 04:39:17 GMT

I switched to PM from Fizz yesterday.

I got the text asking if I authorize the transfer and replied "YES".

It's been way more than the timeframe they gate, 5 hours, and still not transferring. I will be away from Canada for about 2 weeks leaving tomorrow night and not sure what to do if something goes wrong after I leave.

@CS_Agent

Re: Number transfer from Fizz to PM

hTideGnow — Mon, 26 Jan 2026 04:40:31 GMT

hi @KSKim

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer from Fizz to PM

dennismok — Mon, 26 Jan 2026 05:39:53 GMT

Hello @hTideGnow

I also have porting issue from Fizz to PM. Appreciate if you can share the porting team number to me and ask them to help & fix my issue.

Thank you.