topic Re: Issue with imessage/facetime activation + sms + calls in Get Support

Issue with imessage/facetime activation + sms + calls

Jisnam — Mon, 26 Jan 2026 04:22:55 GMT

I’ve tried all troubleshooting such as re-enabling eSIM, restarting phone, turning on/off FaceTime+iMessage, and resetting network settings. Still no luck in getting my FaceTime/iMessage activated with my phone number after it was ported in with new subscription. I am assuming same issue is causing my phone to not be able to send/receive sms, and receive calls.

@CS_Agent

Re: Issue with imessage/facetime activation + sms + calls

hTideGnow — Mon, 26 Jan 2026 04:24:50 GMT

hi @Jisnam you are sure you can receive inbound calls?

if you are sure, start with Reset network settings

if same, go to Settings to remove phone number from My Number, then reboot phone and go back Settings and enter number again to force the imessage re-regirstration

Re: Issue with imessage/facetime activation + sms + calls

Handy1 — Mon, 26 Jan 2026 04:25:32 GMT

@Jisnam You need support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Issue with imessage/facetime activation + sms + calls

Jisnam — Mon, 26 Jan 2026 04:25:56 GMT

I think my wording was a bit confusing there. I am NOT able to receive inbound calls 😞

Re: Issue with imessage/facetime activation + sms + calls

Jisnam — Mon, 26 Jan 2026 04:28:26 GMT

Oh will do that thank you! I was having trouble submitting a ticket, so was feeling a bit stuck. Thank you 🙂

Re: Issue with imessage/facetime activation + sms + calls

hTideGnow — Mon, 26 Jan 2026 04:37:36 GMT

hi @Jisnam

if you cannot receive inbound calls but able to make calls, then it is a stuck port

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue with imessage/facetime activation + sms + calls

Phyo31 — Mon, 26 Jan 2026 14:58:54 GMT

Hi,

After the Virgin Plus e-SIM to PM eSIM, I can make a call. But, I can't receive a call (straight to voicemail), unable to text (send & receive).

already issued a ticket yesterday, still no response from the PM agent. Does anyone know the direct contact number?

Re: Issue with imessage/facetime activation + sms + calls

slusagm — Mon, 26 Jan 2026 15:00:37 GMT

this is typical porting incomplete issue

seems like PM is really slow in processing porting. you just have to be patience and wait

Re: Issue with imessage/facetime activation + sms + calls

Jisnam — Mon, 26 Jan 2026 16:44:42 GMT

Could you let me know when you get reply back from IT ticket? I was not able to submit one (button kept graying out), and I tried Koodo porting service phone number, but they didn’t have access to Public Mobile accounts. I was told this community is the only source of communication to get help 😞

Re: Issue with imessage/facetime activation + sms + calls

Phyo31 — Mon, 26 Jan 2026 16:48:54 GMT

Sending out the ticket on Saturday. till now, no reply. That sucks.