topic Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried” in Get Support

eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Usernur — Sun, 22 Feb 2026 23:15:49 GMT

Port from [koodo] completed.

• App shows my number and active plan.

• Only Public Mobile eSIM installed (deleted extras).

• Tried: Airplane mode toggles, full power off for 5+ mins/restart, network settings reset, confirmed line is on/primary/default.

• Phone model: [iphone 15 • Location: Calgary.

• Requesting assistance to reprovision eSIM or force activation.

“Requesting CS Agent help”

Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Handy1 — Mon, 26 Jan 2026 03:44:56 GMT

@Usernur You need support to reprovision your account / sim just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

hTideGnow — Mon, 26 Jan 2026 03:45:25 GMT

HI @Usernur

Look like you tried the obvious. Can you login the app and rebuy a new eSIM? usually that can resolve the issue on the fly.

if not, you need PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Usernur — Mon, 26 Jan 2026 04:09:32 GMT

Already did. Are they open24/7? Waiting for past 3 hours 😞

Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Usernur — Mon, 26 Jan 2026 04:11:47 GMT

Tried the rebuy sim option. First it was calls can not be completed and now after new eSIM is sos 😞

Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Handy1 — Mon, 26 Jan 2026 04:12:27 GMT

@Usernur No they are 7days a week 9am 10PM EST , but due to high volume and many issues with new activations they are super slow this weekend , but they will vet back to you eventually

Re: eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

hTideGnow — Mon, 26 Jan 2026 04:12:31 GMT

hi @Usernur

they don't open 24/7, only open till 10pm ET,. So there is no point to wait

check back tomorrow morning after 8am ET