topic Re: My activation did not complete in Get Support

My activation did not complete

Alice86 — Sun, 22 Feb 2026 23:14:58 GMT

I am charged with $20 but my activation did not complete and when I was trying to do it again, it said that my number is invalid. How can I solve this issue?

Re: My activation did not complete

Handy1 — Mon, 26 Jan 2026 01:55:28 GMT

@Alice86 You need support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: My activation did not complete

hairbag1 — Mon, 26 Jan 2026 01:55:44 GMT

@Alice86

so you must complete activation using the Public Mobile app on your cellphone...did you use the app ?

Re: My activation did not complete

Alice86 — Mon, 26 Jan 2026 01:56:28 GMT

yes

Re: My activation did not complete

hairbag1 — Mon, 26 Jan 2026 01:59:01 GMT

@Alice86 wrote:
yes

Use that link supplied by Handy1 to message Customer Support.

Re: My activation did not complete

Tonywter — Mon, 26 Jan 2026 03:59:54 GMT

Yeah keep an eye on your inbox, maybe after 19h you will get response 👏👏

Re: My activation did not complete

Handy1 — Mon, 26 Jan 2026 04:03:02 GMT

@Tonywter Unfortunately support wait time are longer then normal with messy roll out of new activation plans . They will get back to you unfortunately sometimes it can take up to 48 hours for a reply