topic Need help transfer number in Get Support

Need help transfer number

Yamest — Mon, 26 Jan 2026 03:55:35 GMT

Attempted to transfer number from Koodo. Need help to finish set up account and transfer 🙏

Re: Need help transfer number

Handy1 — Mon, 26 Jan 2026 03:56:17 GMT

@Yamest No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Need help transfer number

hTideGnow — Mon, 26 Jan 2026 03:57:10 GMT

hi @Yamest

can you tell us what help you need? what error you got and what you have done?

Re: Need help transfer number

Yamest — Mon, 26 Jan 2026 04:00:33 GMT

Hi thanks, I was completing account setup, got the new SIM card number in, attempted to transfer old number from Koodo, waited for message to confirm transfer, eventually the page showed that it had failed and I should seek support. Never got a text from public to complete the process

Re: Need help transfer number

Yamest — Mon, 26 Jan 2026 04:01:52 GMT

Many thanks 🙏

Re: Need help transfer number

hTideGnow — Mon, 26 Jan 2026 04:02:57 GMT

hi @Yamest

physical sim or eSIM? did you try the sim and can you make outbound calls?

or you didn't reach Step 6 in the activation process at all?

Re: Need help transfer number

Yamest — Mon, 26 Jan 2026 04:09:23 GMT

Physical SIM card, no I don't believe I made it to step 6. Never got a text from public to complete the process. The page showed failed, and I should seek support, which I'm working on 👍, thanks