topic Re: Double Charged For Plan and Promo Not Applied in Get Support

Double Charged For Plan and Promo Not Applied

het1613 — Mon, 26 Jan 2026 03:46:10 GMT

I signed up for the $20 60GB plan through my laptop. I was originally charged $22.60. Then, when I tried to install eSIM and port my number through the app, I got an error and it said I was not subscribed. I received a $20 credit and had to pay again to resubscribe. I paid again and now I’m being charged $22.60 twice on my credit card. The 50% promo for 24 months is also not applied on my plan. The app also shows the next estimate amount due is $45.20 when it should be $22.60.

Re: Double Charged For Plan and Promo Not Applied

hTideGnow — Mon, 26 Jan 2026 03:47:21 GMT

HI @het1613

you will need PM support to look and correct the situation

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double Charged For Plan and Promo Not Applied

Handy1 — Mon, 26 Jan 2026 03:47:43 GMT

@het1613 You need to let support know

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Double Charged For Plan and Promo Not Applied

jasontoronto — Mon, 26 Jan 2026 04:00:06 GMT

is CS_agent one person or a group. Can't seems to get a hold of anyone from this company.