topic Telus to Public failed in Get Support

Telus to Public failed

Benu — Mon, 26 Jan 2026 03:45:05 GMT

I tried transferring my telus number to public mobile yesterday. Received authorization and replied yes, but the esim activation was unsuccessful. The number went to void and is prompted as invalid. I called telus and they say the port transfer is done and public mobile has the number now. But the system shows invalid and unavailable to port. Customer support say they cant do anything and say the number shows invalid. Whats the solution? how does this work? I am using a temporary activated number but want my original number transferred.please help

Re: Telus to Public failed

hairbag1 — Mon, 26 Jan 2026 03:45:54 GMT

@Benu

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Telus to Public failed

hTideGnow — Mon, 26 Jan 2026 03:46:29 GMT

hi @Benu

you will need PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Telus to Public failed

Handy1 — Mon, 26 Jan 2026 03:46:35 GMT

@Benu You need support help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca