topic Re: Number Transfer Failed in Get Support

Number Transfer Failed

Rizwan123 — Sat, 24 Jan 2026 22:11:07 GMT

I chose to transfer my number to PM while activating. I received a message from Koodo asking me to approve the transfer by replying Yes, which I did. However, the activation on PM failed. Now my Koodo service has stopped working, and PM is active on a new temporary number. I have already raised a support ticket. Is there anything else I should do? @CS_Agent

Re: Number Transfer Failed

slusagm — Sat, 24 Jan 2026 13:11:56 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Number Transfer Failed

Karan7777 — Sat, 24 Jan 2026 15:10:53 GMT

Can i get the number, i also have tge same issue

Re: Number Transfer Failed

slusagm — Sat, 24 Jan 2026 15:12:15 GMT

Yes @Karan7777 , porting team can help. I have sent you the number

Re: Number Transfer Failed

gargshobhit07 — Mon, 26 Jan 2026 00:48:53 GMT

Can you please send me the number also. I am also facing same issue

Re: Number Transfer Failed

Karan7777 — Mon, 26 Jan 2026 02:15:05 GMT

Do you try to activate esim?

Re: Number Transfer Failed

gargshobhit07 — Mon, 26 Jan 2026 03:36:39 GMT

Yes but it is failing

Re: Number Transfer Failed

Foz88 — Mon, 26 Jan 2026 14:07:11 GMT

I'm having the same issue. It's been 16+hrs. I've tried calling the number that I found for porting issue but was unsuccessful in getting assistance as it asks for the number that was ported and says it doesn't exist. The call then forwards you to Koodo customer service but it requires a Koodo prepaid account to verify for callback. I was with Koodo postpaid so cannot log in to a prepaid verification. How does one speak to an agent for this porting failure issue? I've opened a ticket yesterday and haven't recieved a reply.

Thanks

Re: Number Transfer Failed

IJA2026 — Tue, 27 Jan 2026 14:12:02 GMT

Can I get the number as well, same thing.

Re: Number Transfer Failed

Foz88 — Tue, 27 Jan 2026 15:30:14 GMT

@IJA2026 , I have PMed you the number.

Re: Number Transfer Failed

Sergio_Cheung — Fri, 06 Feb 2026 02:26:35 GMT

Can I have the porting assistance team contact please?

Re: Number Transfer Failed

slusagm — Fri, 06 Feb 2026 02:31:24 GMT

@Sergio_Cheung of course. Sent

Re: Number Transfer Failed

armackin — Wed, 11 Feb 2026 23:05:42 GMT

Can you please message me the number as well? My number failed to port from Rogers to PM. Thanks

Re: Number Transfer Failed

hTideGnow — Wed, 11 Feb 2026 23:10:50 GMT

hi @armackin

Sent to your community inbox

please remember that number is only for checking porting status and not for other support issue

Re: Number Transfer Failed

Sergio_Cheung — Wed, 11 Feb 2026 23:14:09 GMT

I suggest you to wait for the online agent from PM, they will solve your issues in just a few minutes

Re: Number Transfer Failed

computergeek541 — Thu, 12 Feb 2026 02:48:59 GMT

@Sergio_Cheung wrote:
I suggest you to wait for the online agent from PM, they will solve your issues in just a few minutes

This isn't how customer service at Public Mobile works. Customers almost always need to contact Public Mobile's customer support agents first. Simply waiting doesn't usuaslly work, nor does tagging CS_Agent. A ticket would need to be opened.