topic Re: New customer - chose wrong subscription in Get Support

New customer - chose wrong subscription

ZoeGio — Mon, 26 Jan 2026 03:00:42 GMT

I just activated my new subscription today and accidentally picked the wrong one. Please reach out to help me change it.

Re: New customer - chose wrong subscription

hairbag1 — Mon, 26 Jan 2026 03:03:16 GMT

@ZoeGio

use this link to message Customer Support for their help...

oops...here it is..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer - chose wrong subscription

fixin1 — Mon, 26 Jan 2026 03:03:17 GMT

@ZoeGio - Since the only offerings are the 50% off for 2 years. I would suggest to contact an agent.

Just to warn you, agent plan changes are immediate and won't offer a refund for the rest of the month.

Contact Link - https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will usually get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you, and check via Private Message, located within your community mailbox or by clicking this link here: Mailbox

Re: Esim doesn't work after multiple attempts and now SOS

ZoeGio — Mon, 26 Jan 2026 22:18:34 GMT

Hi there,

Thank you for your insight. Still not able to receive any calls or text messages. Showing PM as my carrier via esim. I just joined last night, is the issue with porting my number that could be causing this? Hope it is resolved soon!

Re: Esim doesn't work after multiple attempts and now SOS

hTideGnow — Tue, 27 Jan 2026 03:45:44 GMT

hi @ZoeGio

should be just a bit of delay as announced:
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion/m-p/1404838

Re: Esim doesn't work after multiple attempts and now SOS

Toejam — Mon, 26 Jan 2026 22:27:43 GMT

It's possible that porting has not been completed that is causing your issue, but I would make sure all the obvious setup items have been ruled out first. Once you've determined that your carrier is in fact set to PM under Settings > Cellular > [Public Mobile esim label], do a hard shut down of your phone and restart. If this doesn't work, then more likely it's a porting issue.

Re: Esim doesn't work after multiple attempts and now SOS

CSA_PM — Thu, 29 Jan 2026 22:06:19 GMT

Hi @ ZoeGio

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage