topic Re: No data in Get Support

No data

Cloverlady — Mon, 26 Jan 2026 00:46:40 GMT

Ported over from Freedom. Calls working but text and data not working. Suggestions on how to fix?

Re: No data

Handy1 — Mon, 26 Jan 2026 00:47:55 GMT

@Cloverlady Try rebooting the phone or rest networks setting see if that helps if you haven’t already , if same get support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: No data

Trevorn — Mon, 26 Jan 2026 02:28:51 GMT

same issue! Ported from freedom yesterday and finally everything is working. My phone shows 5G but the data isnt working

Re: No data

SarahPod — Mon, 26 Jan 2026 02:39:16 GMT

Have you made sure that your old SIM is turned “off”, and your new Public Mobile eSIM is turned “on”? For Apple iPhones, this is found in Settings under Cellular. Also make sure your Cellular Data is set to “Public Mobile” and not “Freedom”. Re-starting the phone after making any changes can help too.

Re: No data

SarahPod — Mon, 26 Jan 2026 02:40:35 GMT

Re: No data

Cloverlady — Mon, 26 Jan 2026 03:13:15 GMT

Only one sim currently on phone. It is connected to PM. Data is also using this sim but it is not working. Have reset network settings and restarted phone but no change.

Re: No data

SarahPod — Mon, 26 Jan 2026 03:21:03 GMT

In that case, I would reach out to Public Mobile’s customer service: online, it’s the orange chat bubble in the bottom right corner, and on the mobile app, it’s under “Support” then “Contact Us” and select “Chat with an Agent”.