topic Re: Charged $5 for changing eSIM to new phone in Get Support

Charged $5 for changing eSIM to new phone

Vieja42069 — Mon, 26 Jan 2026 02:12:25 GMT

It looked like moving ESIM to a new device charged $5.65 even though I literally just activated within a few minutes apart. Is it possible to get this refunded? I assumed moving the eSIM to a new device was free.

i seem to be unable to create tickets for some reason, “There seems to be an error submitting the ticket”

Re: Charged $5 for changing eSIM to new phone

Handy1 — Mon, 26 Jan 2026 02:15:08 GMT

@Vieja42069 Support can help give you credit back for the eSIM

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Charged $5 for changing eSIM to new phone

SarahPod — Mon, 26 Jan 2026 02:18:54 GMT

Are you able to login to your account on the website or mobile app? Under the “Support” tab, find the “Contact Us” label, and select “Chat with an Agent”. This path will likely be more helpful in addressing the charge and possibly being refunded.

Re: Charged $5 for changing eSIM to new phone

SarahPod — Mon, 26 Jan 2026 02:21:26 GMT

They already mentioned that they are having problems submitting a ticket, as they already tried to do.

Re: Charged $5 for changing eSIM to new phone

Vieja42069 — Mon, 26 Jan 2026 02:26:23 GMT

Thanks all! I just sent a PM as I couldn’t create a ticket earlier. Also created a ticket after many errors

Re: Charged $5 for changing eSIM to new phone

callmecaiti — Sun, 08 Feb 2026 15:33:36 GMT

Currently waiting on a response from CS, but I have a similar issue - moved my eSIM that had been active for a few months from my old phone to my new one, and even though it should have been waived, was charged anyway. Didn't find out until this morning when my plan renewal failed.

Pretty frustrating, but hopefully CS can take care of it when they see the ticket.