topic Re: Activating issue and sending ticket in Get Support

Activating issue and sending ticket

Leroux9 — Sun, 25 Jan 2026 23:09:10 GMT

Hi Public Mobile Community,

I’m having trouble submitting a support ticket through the website. The submit Ticket button is greyed out and unresponsive, even after I’ve filled in all the required fields and described my issue to the SIMon chatbot.

Here’s what I’ve already tried:

• Using incognito/private browsing mode

• Switching to a different browser (e.g., from Chrome to Firefox)

• Trying on a computer instead of mobile

• Clearing cache, cookies, and site data

• Disabling extensions and VPN

• Rephrasing my issue description to the chatbot

My original technical problem is trying to transfer my number but I can’t even get past the ticket submission step.

Has anyone else experienced this? Any tips to fix it, or can a moderator/CS_Agent please assist by creating a ticket for me or providing direct help? I’m happy to provide my account details privately.

Thanks in advance for any help!

Best,

Will

Re: Activating issue and sending ticket

hTideGnow — Sun, 25 Jan 2026 23:11:57 GMT

hi @Leroux9

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activating issue and sending ticket

Handy1 — Sun, 25 Jan 2026 23:13:04 GMT

@Leroux9 Try this link it chat bot not working just know response times are slow for the last day to many issues

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activating issue and sending ticket

Yaoster — Sun, 25 Jan 2026 23:20:38 GMT

2-4 hours?!?! I wish. It has been over a day and I have not heard anything back. I also just got ported from another provider and have no service at this moment.

Re: Activating issue and sending ticket

Leroux9 — Mon, 26 Jan 2026 02:12:29 GMT

Hi, I’m still waiting on an answer. My phone is still not ported from fizz…

Re: Activating issue and sending ticket

Handy1 — Mon, 26 Jan 2026 02:14:19 GMT

@Leroux9 And @Yaoster support wait time are longer the normal due to messy roll out of 50% off plans . Hang in there they will get back to you eventually